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Latin America has become a top destination for hiring skilled customer experience managers. The region combines strong expertise in customer journey optimization, English proficiency, global business exposure, and a growing culture of remote collaboration, making it ideal for startups and agencies seeking reliable offshore talent to improve retention, loyalty, and overall customer satisfaction.
Latin American customer experience managers are known for their strong analytical skills and customer-centric mindset. They combine journey mapping, feedback analysis, and process optimization to improve satisfaction, retention, and long-term brand loyalty.
LatAm professionals are adaptable and responsive, working across U.S. time zones to align with support, product, and revenue teams. Whether optimizing service workflows or leading CX initiatives, remote collaboration remains seamless and efficient.
LatAm customer experience managers often share cultural similarities with North American and European clients. This ensures smoother communication, better alignment with customer expectations, and faster implementation of CX improvements, while remaining significantly more cost-effective.
Hiring in Latin America allows you to access experienced customer experience leadership without inflating operational budgets. You gain professionals focused on retention, loyalty, and service optimization while maintaining financial flexibility for business growth.
Entry-level customer experience managers from LatAm bring strong communication skills, analytical thinking, and a customer-first mindset. They’re ideal for supporting feedback analysis, monitoring satisfaction metrics, and assisting in improving service workflows across touchpoints.
Mid-level LatAm customer experience managers combine strategic thinking with operational execution. They design and optimize customer journeys, implement retention initiatives, collaborate with support and product teams, and ensure service standards align with business goals.
Senior-level LatAm customer experience managers bring deep expertise in journey mapping, service transformation, and cross-functional leadership. They define CX roadmaps, mentor teams, and drive measurable improvements in retention, loyalty, and customer lifetime value.
If you’re scaling fast, LatAm also offers CX directors and customer success leaders experienced in managing multi-channel service strategies and remote teams. They guide long-term experience planning, ensure KPI alignment, and connect customer insights to revenue growth.
Salary insights
Entry-level customer experience managers from LatAm bring strong communication skills, analytical thinking, and a customer-first mindset. They’re ideal for supporting feedback analysis, monitoring satisfaction metrics, and assisting in improving service workflows across touchpoints.
Supports customer journey analysis and reporting
Monitor satisfaction metrics
Cost-effective entry-level CX talent
Tools or Skills:
Customer Surveys
CRM Systems
Data Reporting
Basic Journey Mapping
Starting at:
1.4K
/month
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Our Talent
Finding with Floowi
LatAm Talent, World Class Impact
Design and maintain a consistent customer experience across every touchpoint, from onboarding to support and retention. LatAm customer experience managers ensure service standards, messaging, and processes align with your brand promise and customer expectations.
Develop and implement initiatives that improve satisfaction, reduce churn, and strengthen loyalty. LatAm professionals analyze feedback, identify friction points, and lead improvement projects that enhance overall customer engagement and lifetime value.
Collaborate with product, support, and operations teams to refine workflows, streamline service processes, and elevate customer interactions. LatAm customer experience managers bring both analytical rigor and operational focus to continuous improvement efforts.
Work closely with marketing, support, product, and leadership teams to align customer insights with business strategy. LatAm customer experience managers excel in remote collaboration, ensuring clear KPIs, structured communication, and measurable CX outcomes.
At Floowi, we go beyond traditional hiring. We understand your company’s DNA and deliver offshore talent from LATAM that fits seamlessly into your culture, workflow, and growth strategy, helping you scale faster with trusted creative and marketing professionals.
Our recruitment team combines marketing and hiring expertise. With years of experience sourcing offshore creative and marketing talent, we know exactly what agencies and startups need, and how to find the right professionals for every role.
No one-size-fits-all hiring here. We tailor every step of our offshore recruitment process to your unique needs, ensuring a perfect match in skills, culture fit, and experience for each position.
We’re not just a hiring service, we’re a long-term partner in your agency’s success. From recruitment to retention, Floowi helps you build and scale high-performing remote teams that drive real results.
Get top-tier LatAm talent in 15 days or less. Our fast process doesn’t sacrifice quality, we deliver vetted professionals with proven skills, cultural alignment, and industry expertise.
A fast and reliable process designed to help you find and hire offshore talent from LatAm in record time, without the usual complexity.
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Salary insights
Emerging customer-focused contributor. Junior LatAm customer experience managers bring strong communication skills, analytical thinking, and eagerness to improve service processes. Ideal for companies seeking structured support in customer feedback analysis and experience optimization.
Supports customer journey analysis and reporting
Monitor satisfaction metrics
Cost-effective entry-level CX talent
Tools or Skills:
Customer Surveys
CRM Systems
Data Reporting
Basic Journey Mapping
Starting at:
1.4K
/month
Salary insights
Reliable and data-driven. Mid-level LatAm customer experience managers design and optimize service workflows, analyze customer feedback trends, and implement initiatives to improve retention and satisfaction. They align CX strategies with operational and revenue goals.
Optimizes customer journey touchpoints
Implements retention and loyalty initiatives
Adds measurable impact to satisfaction metrics
Tools or Skills:
CRM Platforms
NPS Tracking
Process Optimization
Analytics Dashboards
Starting at:
2.5K
/month
Salary insights
Strategic CX leader. Senior LatAm customer experience managers bring expertise in journey design and service optimization. They define CX roadmaps, mentor teams, and drive scalable improvements aligned with business growth.
Leads CX strategy
Oversees multi-channel customer experience initiatives
High-impact leadership for long-term retention growth
Tools or Skills:
Advanced Analytics
Customer Journey Strategy
CX Frameworks
Cross-Functional Leadership
Starting at:
3.2K
/month
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"Floowi Talent has been an invaluable partner in our growth journey, consistently sourcing high-quality, talented team members who have driven our business forward. Their expert approach has allowed us to scale rapidly."
Camilo Henao
CEO & Founder
"Of all the companies that do what Floowi does, they really are the best"
Carolina Z
HR Manager
"Floowi has been a key partner in my journey of building the Growth organization at TRIPP! Their candidates are exceptional and the hiring process is very smooth."
David Respreto
CMO
“With Floowi, hiring isn’t a headache anymore, it’s fair, simple, and helps us keep building a world-class team.”
Nathan
CEO & Founder
"Floowi has been a fantastic recruitment partner. They’ve always been prompt in their responses and have consistently
provided effective solutions for our
projects. I'm very pleased with my hire through Floowi and look forward to expanding my team and business with them as a trusted partner."
Alexandra Liljebladh
Creative Director
We don’t just find candidates, we meticulously vet top offshore professionals from LatAm. Our recruitment framework ensures every hire meets the highest standards in skill, communication, and cultural alignment.
Our recruitment experts conduct structured interviews to evaluate each candidate’s experience, background, and creative problem-solving abilities, ensuring every professional we present is truly job-ready for remote collaboration.
Every candidate completes an English proficiency and communication assessment, guaranteeing seamless collaboration with U.S. and international teams.
We test technical and role-specific abilities through real-world scenarios, validating hands-on skills and ensuring top performance from day one.
We prioritize candidates who share your company’s values and operate efficiently within U.S. time zones, creating a smooth integration with your internal workflows.
Only the top 5% of vetted offshore talent make it through our final selection. This guarantees you access to professionals with proven experience, reliability, and cross-cultural adaptability.
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