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Cam Velasco

Role Description Customer Experience (CX) Manager

Cam Velasco

January 28, 2025

A Customer Experience (CX) Manager is responsible for overseeing and improving all aspects of a customer's interaction with a company. Their role is to ensure that customers receive outstanding service, which in turn promotes loyalty and enhances the company's reputation. They analyze customer feedback, coordinate with various departments to enhance product and service delivery, and implement strategies to improve customer satisfaction and engagement.

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