Latam Offers a Vast Pool of Highly Skilled Customer Support Ready to Contribute
Latin America has become a top destination for outsourced customer support due to its strong work ethic, bilingual skills, and cultural alignment with North American companies. LatAm professionals bring a high level of expertise that ensures seamless interactions with clients across industries. Their ability to provide efficient, empathetic, and solution-oriented service makes them a valuable asset to any organization.
How Floowi Simplifies Your Hiring Process
Finding the right customer support professionals can be overwhelming, but that’s where Floowi comes in. Our streamlined recruitment process ensures that you get access to top-quality candidates without the hassle of sifting through countless applications. We evaluate skills, language proficiency, and industry experience to match your company with the best fit.
Floowi’s hiring model takes the guesswork out of hiring, allowing you to quickly and efficiently bring qualified customer support professionals on board. Whether you need a single agent or an entire team, we provide the right professionals to meet your business needs.
Find the Right Level of Experience
Every agency has unique support needs. Whether you’re looking for entry-level representatives or seasoned executives, we can help you find customer support professionals at every level.
Entry-Level Customer Support
For companies that need agents to handle basic inquiries, troubleshoot simple issues, and assist customers with general concerns, entry-level customer support professionals are a great fit. These individuals are trained in customer interactions and can effectively manage high-volume inquiries while maintaining a positive customer experience.
Mid-Level Customer Support
Mid-level Customer Support Specialists bring more experience and can handle complex issues, escalations, and specialized requests. They often have industry-specific knowledge that allows them to provide detailed support and improve customer satisfaction. These professionals are ideal for organizations that require a higher level of service without the need for management oversight.
Senior Customer Support
Senior Customer Support professionals have extensive experience handling high-level customer interactions, crisis management, and VIP accounts. They are skilled in advanced troubleshooting, conflict resolution, and personalized service strategies. Their expertise ensures that customer concerns are resolved efficiently, resulting in greater customer loyalty and retention.
Leadership Roles in Customer Support
For agencies looking to build or expand their customer service teams, leadership roles such as team leaders, supervisors, and managers are essential. These professionals provide strategic insight, oversee team performance, implement training programs, and ensure continuous improvement in customer service operations.
Hiring qualified LatAm customer support professionals not only improves service quality but also provides a cost-effective solution for companies looking to scale. With Floowi, you get access to the best talent, ensuring seamless customer interactions that drive loyalty and business growth.
Meet Some of our Candidates
We have a diverse network of skilled professionals ready to add value to your team. Whether you need someone with experience in multiple marketing disciplines, we can match you with the right talent.
Each of our candidates has been carefully screened to ensure they have the skills, experience, and cultural fit to excel in your agency. Let us help you find the perfect match!
Why Hiring from LatAm is a Smart Choice
Same US Time Zone
Hiring customer support professionals from Latin America ensures smooth communication and real-time collaboration. Since most Latin American countries share similar time zones with the U.S., your team will receive immediate responses without delays, increasing customer satisfaction.
Strong English Proficiency
Many LatAm customer support specialists are bilingual or have a high level of English proficiency. This means they can handle customer inquiries fluently, ensuring seamless interactions with your customers.
Compatible Work Culture
LatAm professionals understand U.S. business etiquette and customer service expectations. Their adaptability and commitment to quality service make them a great fit for companies seeking reliable customer service representatives.
Cost-Effective Without Breaking the Bank
Outsourcing customer support to LatAm gives companies access to top talent at competitive rates. You can build a skilled team while reducing operational costs, giving your company a financial advantage without compromising service quality.
Our Proven Process for Hiring Top Customer Support
We follow a structured approach to connect you with the best customer support professionals in LatAm. From sourcing candidates to onboarding, our streamlined process ensures you get skilled talent without the usual hiring headaches.
- Understanding Your Needs – We assess your requirements, including language skills, experience level, and industry-specific expertise.
- Candidate Sourcing & Screening – We vet qualified professionals, ensuring they meet your expectations.
- Interviews & Selection – You get to choose from a curated list of top-tier candidates.
- Onboarding & Integration – Once hired, we assist with training and ensure a smooth transition into your team.
What Happens After You Hire?
Once your customer support professionals are onboarded, they integrate seamlessly into your workflow. We provide ongoing support to ensure they adapt quickly, meet KPIs, and deliver exceptional customer experiences.
Competitive Pay, Transparent Hiring
We believe in fair and competitive compensation that attracts the best customer support talent in LatAm. Our transparent hiring model ensures that you get the best professionals at the right salary, with no hidden fees or surprises.
Junior Customer Support Salary Insights
Entry-level customer support professionals in LatAm provide cost-effective solutions while delivering high-quality service. Their salaries are budget-friendly while still providing exceptional customer interactions.
Mid-Level Customer Support Compensation
For companies looking for efficient and knowledgeable team members at a reasonable cost, mid-level customer service representatives bring experience and specialized skills to the table.
Senior Customer Support Salary Breakdown
Senior customer support professionals handle complex cases, manage teams, and improve customer satisfaction strategies. Their salaries reflect their expertise while still offering significant savings over U.S.-based hires.
What Companies Say About Hiring with Floowi
Companies that hire customer support professionals through Floowi praise our efficiency, talent quality, and seamless process. With a hiring timeline of less than 15 days, businesses appreciate how quickly they can build a strong team while avoiding administrative hassles.
What Makes Floowi’s Offshore Talent Selection Process So Effective?
At Floowi, we’ve perfected a proven recruitment process to source the best offshore talent in LATAM. Over the years, we’ve refined every step to ensure only the top professionals make it through.
And because we’re confident in our selection, we offer a 100% quality guarantee, if a candidate doesn’t fully meet expectations, we replace them at no cost. This way, you always have the right talent with zero hiring risk.
How Do Communication and Time Zone Alignment Work with Offshore Talent?
One of the biggest advantages of offshore talent from LATAM is the minimal time zone difference with the U.S. Unlike other regions, our talent works within your normal business hours, ensuring seamless collaboration and real-time communication.
As for daily communication, it’s entirely up to you. While the talent is legally employed by us, they work fully integrated into your company’s ecosystem. You decide the tools, channels, and workflows to ensure they align perfectly with your team’s culture and operations.
How Much Does It Cost to Hire Offshore Talent Through Floowi?
Unlike other companies, we believe in full transparency when it comes to pricing. We clearly separate the talent’s salary from our service fee, so you always know exactly where your investment is going.
Our fee varies depending on the role and salary range, and we provide a detailed breakdown once we understand your hiring needs. You don’t pay us anything unless you hire someone with no upfront costs, no hidden fees, just a straightforward pricing model designed to give you the best offshore talent without unnecessary markups.
What Happens If the Offshore Talent Doesn’t Meet My Expectations?
No worries at all. Our service is 100% flexible, meaning that if the candidate doesn’t fully meet your expectations, you can request a replacement at no additional cost or simply discontinue the service.
We handle everything for you, ensuring a seamless transition so your business keeps running smoothly without interruptions.
What Roles Can I Hire Through Floowi?
At Floowi, we specialize in sourcing top-tier offshore talent tailored specifically for marketing agencies. Our expertise covers four key categories:
Marketing & Strategy → Growth Marketers, SEO Specialists, Content Strategists
Creative & Design → Graphic Designers, UX/UI Designers, Video Editors
Digital Advertising & Social Media → Paid Media Specialists, Social Media Managers, Performance Marketers
Account & Project Management → Account Managers, Project Coordinators, Client Success Managers
We connect you with highly skilled professionals who seamlessly integrate into your team, ensuring efficient workflows and cultural alignment.
