How to Become a Remote Closer and Excel in Digital Sales

By Cam Velasco

CEO & Co-Founder
Published: Apr 10, 2024
Becoming a remote closer means mastering digital sales from anywhere, without face-to-face meetings. This role has gained popularity, especially after the COVID-19 pandemic, due to the flexibility and efficiency of online communication tools. Here's what you need to know:
A professional woman deep in thought at her office desk, possibly strategizing for digital sales.

Becoming a remote closer means mastering digital sales from anywhere, without face-to-face meetings. This role has gained popularity, especially after the COVID-19 pandemic, due to the flexibility and efficiency of online communication tools.

To excel in this role, focus on developing your communication skills, understanding your product deeply, and being adaptable to different customer needs and technologies.

Common Remote Closer Responsibilities

Every day, remote closers do a bunch of different things:

  • Finding and talking to potential customers
  • Making sales calls and video meetings
  • Getting to know customers
  • Figuring out what customers need
  • Suggesting products or services that could help
  • Dealing with any doubts or questions
  • Talking about prices and terms
  • Helping customers sign documents online
  • Checking in after the sale to keep a good relationship
  • Working with other team members through the internet

To be really good at this job, you need to be great at talking to people even when you’re not in the same room. Being able to think quickly, organize your time well, and negotiate are also important.

Industries Hiring Remote Closers

Lots of different types of businesses need remote closers:

  • Software/SaaS: These salespeople show off software over the internet.
  • Real Estate: Agents sell houses and handle the paperwork online.
  • Finance: People who work with loans and mortgages finish deals without meeting in person.
  • Insurance: Agents sign up customers for insurance plans over the internet.

As more people buy things online, there will be more jobs for remote closers in many areas. Being comfortable with technology and able to change how you work are key to doing well.

Essential Skills for Remote Closers

 A smiling man with curly hair, wearing glasses, and a business suit is holding a cream-colored rotary phone to his ear.

Remote closers need a special set of skills to do well in their jobs. By getting better at key skills like talking to people, understanding emotions, knowing your tech stuff, and being able to change when needed, remote closers can handle the unique challenges of closing deals online.

Communication & Negotiation Abilities

With more jobs going remote across different industries, being able to talk well with clients and prospects online is super important. Remote closers need to be clear and convincing whether they’re on the phone, sending emails, or on video calls. It’s also crucial to be good at negotiating. This means knowing how to handle any pushback, come up with solutions, and get to a yes.

Specifically, successful remote closers are good at:

  • Talking clearly: Keeping conversations engaging on platforms like Zoom and explaining things in a simple way.
  • Listening well: Paying full attention to what prospects need and want to say.
  • Writing well: Sending emails and proposals that grab attention.
  • Negotiating: Being smart about handling objections and closing deals.

By working on these important skills, remote closers can build trust and close sales, even when they’re not in the same room as the client.

Cultural Understanding & Adaptability

Remote closers often talk to people from different parts of the world. Knowing about different cultures, being emotionally smart, and being able to change your approach can help a lot.

Successful remote closers do things like:

  • Learn about cultures: Take time to understand what’s polite and what’s not in different regions.
  • Connect with prospects: Figure out what motivates them and change your approach to match.
  • Be flexible: Quickly change your methods to connect better across cultures.

This ability to connect with people from anywhere helps remote closers make deals that work for everyone.

Notion: Invaluable for Remote Closers

Screenshot of the Notion homepage, featuring the tagline "Write, plan, share. With AI at your side." It shows illustrated figures engaged in various tasks on laptops, with menu options for AI, Docs, Wikis, Projects, and Calendar.

Notion is a tool that helps remote closers stay organized and work better with their teams. It’s like a digital workspace where you can keep track of deals, store information about clients, and work together more easily.

With Notion, remote closers can:

  • Keep deals on track: Watch how deals are moving along, attach files, and work with others.
  • Organize client info: Keep all the details about a client in one place.
  • Work smarter: Set up reminders for follow-ups and automate boring tasks.
  • Work together better: Share updates with your team in real time.

Using tools like Notion helps remote closers avoid mix-ups and see everything that’s happening with their sales, which can lead to more successful deals.

Becoming a Remote Closer: Step-by-Step

Getting Started in Sales

If you’re new to sales, a good place to start is with a basic job in customer service or sales. This helps you learn the basics, like how to talk to customers, understand what they want, and get good at selling things.

Some jobs that can help you get ready for being a remote closer are:

  • Customer service representative – You talk to customers every day, help them out, and sometimes suggest they buy something more.
  • Sales development representative (SDR) – You look for new people who might want to buy something, set up meetings for sales, and check if they’re really interested.
  • Telesales associate – You reach out to people over the phone or email to tell them about what you’re selling, answer their questions, and try to make a sale.

In these starter jobs, focus on talking to people clearly, understanding their feelings, knowing your products well, and learning how to make a sale. Listen to advice from people who know more than you and find out what you’re really good at. This experience is great for becoming a top remote closer.

Understanding Remote Closer Salaries

How much you make as a remote closer can be different depending on a few things:

  • Experience level – If you’re just starting, you might make around $50k a year, but if you’re really good and have been doing it for a while, you could make over $90k.
  • Commission structure – Sometimes, you get extra money based on how much you sell.
  • Company and industry – Some types of businesses pay more than others.

If you’re new, you might get a steady paycheck plus some extra money for the sales you make. This helps you earn a reliable income while you’re still learning.

Later on, if you get really good at selling expensive things, you could make a lot more money from commissions. For example, if you sell something for over $100k, you might get 15-20% of that as extra pay. Being good at making deals and selling can really help you make more money over time.

Key Remote Closing Techniques

A professional man with a headset, speaking into a microphone, and working on a laptop. He's wearing a white shirt and a blue tie, and seems engaged in his work.

Closing a sale is often the toughest part of selling something online. For those who sell things from a distance, using the right methods is key to getting a customer to say ‘yes.’ Here, we’ll look at two smart ways to close deals when you’re selling online.

Virtual Trial Closes

Virtual trial closes are about asking questions that make the person you’re talking to picture how great it would be to have your product or service. Instead of just asking them to buy, you get them to think about how your offer could solve their problems.

For instance, you might ask, “If our software was up and running for your team next month, how much time do you think you’d save on paperwork each week?” This gets them to see the benefits for themselves, making them more likely to buy.

Other examples include:

  • “If we get your new website going in the next two weeks, when’s the best time to start bringing in visitors for the holiday season?”
  • “Which features would your sales team be most happy about if we set up our CRM system for you by Q3?”

Using these kinds of questions helps the person feel involved in the selling process, which can make them more likely to agree to the deal.

Scarcity Selling

A woman with a headset, smiling as she looks at her laptop screen, which is on a desk with various items like pens and a notepad.

Pointing out that something is in short supply or only available for a limited time is another good way to close sales online. When people hear that they might miss out, they’re more likely to make a decision quickly.

Ways to do this include:

  • Special deals that only last for a short time
  • Mentioning that only a few spots are left for a popular service
  • Letting them know prices will go up soon

For example, you could say: “Just so you know, our 20% discount ends next Tuesday. If you order by Monday night, you can still get that deal, but after Tuesday, it goes back to the regular price.”

This method works because people naturally want things that are hard to get. By making the deal seem urgent, you help them decide faster, which is great for closing sales from afar.

Using these strategies carefully, along with showing the value of what you’re selling, can really help you seal the deal when selling online.

Overcoming Remote Closing Challenges

A cheerful woman wearing a white headset, waving at her laptop screen during what appears to be a video call.

Working as a remote closer comes with its own set of hurdles. But with the right approach and preparation, you can handle these challenges like a pro.

Navigating Technical Difficulties

Since a lot of remote sales work depends on tech, you’re likely to run into some technical problems. Here’s how to stay ahead:

  • Keep a list of important login info and meeting links so you can switch to a backup plan if needed.
  • Have a plan B for your internet connection, like using your phone’s data, in case your main connection goes down.
  • Learn the basics of fixing common issues with tools like video call apps.
  • Record your meetings when you can, so you have something to refer back to if there are connection problems.
  • Make sure you have your prospect’s contact info close by to quickly get back in touch if you get disconnected.

Being ready for tech issues and fixing them fast keeps you on track.

Building Trust Virtually

It’s harder to build trust when you’re not meeting face-to-face. Here are some ways to connect better online:

  • Make sure to look into the camera and listen carefully during video calls.
  • Be yourself and explain things clearly to show you know your stuff.
  • Always follow up quickly and do what you said you would.
  • Answer any questions honestly and in detail.
  • Use tools like email templates and CRMs to look more professional.

Building trust online comes from being consistent and showing you’re reliable.

Loom: Building Trust with Video

Screenshot of the Loom homepage with a purple and white color scheme, advertising the ability to "record and share AI-powered video messages" with a "Get Loom for free" button.

Loom is great for making quick video messages that add a personal touch. It lets you:

  • Show off your products or services with video.
  • Make tutorials for your prospects.
  • Share slides and documents.
  • Get feedback through video comments.

Using Loom lets you put a face to your name and share your knowledge, making it easier to connect with people.

By tackling these challenges head-on, you can give great service no matter what comes your way. Being ready to adapt means you can handle any problem.

The Future of Remote Closing

The way we work is changing, and remote closing jobs are becoming more popular. Here’s what might happen next:

Growth of Freelance Remote Closers
  • More people are working from home these days, and this includes people who close deals over the internet. This trend is likely to keep growing, meaning there will be more chances for freelance closers.
  • Companies might start hiring freelance closers for specific projects or when they need extra help. This way, they don’t have to commit to a full-time employee.
  • Freelance remote closers can work from anywhere, pick their own hours, and choose the projects they like.
  • Those who are really good at closing deals from afar could be in high demand. Building a good track record and getting known in the industry will help.
  • We might see new websites that help businesses find and hire freelance closers easily.
  • To do well in this field, it’s important to keep learning and to know lots of people in the industry. Having a strong network can help you find your next project.

In short, being a freelance remote closer could be a great career choice because of the flexibility and chance to make good money. As more businesses look for these skills, people who are good at it will have lots of opportunities.

Conclusion: Mastering Remote Closing

Becoming a top-notch remote closer takes hard work and a steady effort to get better at certain skills. By getting really good at talking to people, understanding their feelings, being flexible, and using the right online tools, you can do great in this growing field.

Here’s how to set yourself up to win:

  • Start by getting some basic sales experience in areas like software, real estate, finance, or insurance. Learn the basics like finding leads, making a good connection, listening well, and sealing the deal.
  • As you get better, focus on selling things that need you to talk more about how they help solve problems. Get to know the issues your customers face and how what you’re selling can help.
  • Keep working on how you talk and write. Recording your sales calls can help you see what needs work. Practice handling tough questions and tailoring your pitch.
  • Make an effort to understand different cultures and ways of communicating. Be ready to change how you talk to match better with people from various places. Being smart about feelings is important.
  • Use helpful tools like Notion to keep organized and Loom to make trust-building video messages. Find technologies that make your job easier so you can focus more on selling.
  • Lastly, stay up to date with what’s happening in the industry. Think about freelance closing roles as more companies look for flexible remote workers.

With a commitment to keep learning and being flexible, remote closers can be very important in sales. They help businesses reach new customers and help buyers make smart choices from anywhere. Always working on your skills is key to doing well.

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Cam Velasco

CEO & Co-Founder

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